Delivery Information

All deliveries are by Royail Mail

Most orders are delivered within 2-4 working days (UK mainland), subject to any reasons outside of our control. Our aim is to dispatch your order within 2 days of receipt, during times of peak demand dispatch may take a little longer but will be dispatched within 7 working days. If for any reason we are unable to ship the particular items we will contact you by email. If your order is urgent we offer a "Next Working Day" service at a cost of £9.50, to use this service you must order before 1:00pm (all orders placed on a Friday will be delivered on Monday except Bank Holidays when it will be Tuesday).


Please allow 28 days from date of posting for international deliveries.

For a refund, please email your request for a refund to sales@showcasegifts.co.uk and return the goods clearly stating you would like a refund. On receipt of the returned goods we will reimburse the full value of the goods and the original delivery costs (if any) directly to your credit/debit card. The cost of returning the goods to Showcase Gifts for refund is the responsibility of the customer.

No refunds can be given if the item has been engraved wrongly from the information supplied by the customer.

For an exchange, please email your request for exchange to sales@showasegifts.co.uk within 7 days and return the goods clearly stating you would like an exchange. On receipt of the goods we will arrange replacement with no additional delivery costs. The cost of returning the goods to Snobs Gifts for refund is the responsibility of the customer.

Returns

As all orders are personalised with your individual details, refunds and exchanges will only be made if the product is faulty or does not meet the specifications of your order. This does not affect your statutory rights 

The customer shall, within 7 days of receipt of the goods, notify us in writing of any defect, damage or shortage.

We accept orders on the understanding that delivery is subject to availability. Should an item not be available, the customer will be informed and an alternative will be offered. If you are not satisfied with the alternative you have the right to cancel your order. 


All photographs and descriptions of items shown on our website are for guidance purposes only and shall not be binding.

A signature is required upon delivery of the goods. If there is no-one available to sign for the parcel then a note will be left through the door by the courier and it is up to you to contact them and re-arrange a convenient delivery date.


Every care has been taken to ensure that the descriptions and specifications are as accurate as possible. All dimensions and sizes are approximate and included for guidance only.

We make a commitment to protect your privacy and promise only to use information collected about you in accordance with the Data Protection Act 1998 and the European Directive on Privacy and Electronic Communications (2002/58/EC) and other laws and regulations that may come into force from time to time.We will not pass your information on to any third party